Status and Error Messages

A Look at the different status error messages for Lucy



You've logged in to Lucy to review your orders and you see a status of 'Document Map Not Found' on a PDF attachment. 

What does it mean? Do you need to action this somehow? 

Below is a guide to the various status messages you might encounter, including errors.


Email Statuses

On the Message Enquiry screen, each message will have one of the following statuses. As the message is processed, the status will change accordingly. 

Processing - the email is loading, has been assigned to a Trading Partner, or is having attachments read.

Action Required - Lucy needs you to review this message and take some action. This could be due to an unknown sender, or a recognised trading partner sending unreadable attachments. Or perhaps a processing error has occurred and a retry is required. 

Ignored - Either you have manually ignored this email, or Lucy has ignored it because it's a duplicate or contains no attachments.

Complete - The email has been reviewed and attachments processed.



Attachment Statuses 

When viewing the contents of a message, each attachment will also display a status. If Lucy has encountered a problem, that status may be an error message.

In these cases you'll be prompted to take action (reviewing a document, creating a new document map, or contacting Lucy Support).

Invalid Document - the attachment is either not a PDF, or does not contain readable content.

Processing - The order is being read and sent to the ERP for validation.

Document Map Not Found - No Document Map exists for this Trading Partner. Lucy will prompt you to create one.

Document Needs Review - The PDF has been integrated to the ERP, but errors have been returned (incorrect price or product code, for example). Lucy will prompt you to review.

Error - Contact Support - An error is preventing Lucy from reading the assigned document map, or integrating the order. This could be a connection issue, the integrator not running, or some other processing roadblock. Our Support team will investigate. 

Complete - Success! The order has been integrated to the ERP without errors.


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