Troubleshooting
Here you can find some extra information to help resolve some of the common problems you might come across with customer data. If you can't find what you need here, don't stress! Just get in touch with us via support@letlucy.com
- Forgot your password? Or password token expired?
- How to Correct a Previously Saved Code Translation — Learn how to edit or delete a previously saved code translation
- Using the Customer Code mapping field — Learn how to map & correct a Customer Code when dealing with one PDF format across Multiple Debtors
- How to correct a Delivery Address — Learn how to shorten a Delivery Address and have Lucy remember this for next time
- How to correct a Trading Partner email address — What to do when you accidentally assign an email address or domain to the wrong Trading Partner
- How to handle generic email addresses — Learn how to link generic email addresses to their respective Trading Partners in Lucy
- Automatic Price Acceptance — Want Lucy to automatically accept price variances based on your Business Rules?
- Mapping Rules — How to Remove, Replace and Ignore Mapped Data
- Lucy Training Videos
- Status and Error Messages — A Look at the different status error messages for Lucy