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A Look at the different status error messages for Lucy |
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You've logged in to Lucy to review your orders and you see a status of 'Document Map Not Found' on a PDF attachment.
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Below is a guide to the various status messages you might encounter, including errors.
Email Statuses
On the Message Enquiry screen, each message will have one of the following statuses. As the message is processed, the status will change accordingly.
Processing - the email is loading, has been assigned to a Trading Partner, or is having attachments read.
Action Required - Lucy needs you to review this message and take some action. This could be due to an unknown sender, or a recognised trading partner sending unreadable attachments. Or perhaps a processing error has occurred and a retry is required.
Ignored - Either you have manually ignored this email, or Lucy has ignored it because it's a duplicate or contains no attachments.
Complete - The email has been reviewed and attachments processed.
Attachment Statuses
When viewing the contents of a message, each attachment will also display a status. If Lucy has encountered a problem, that status may be an error message.
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