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Now that you have finished on-boarding and are using Lucy live, it's time to focus on achieving your Customer Success Utopia. |
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Lucy is handling some of your customers purchase orders, your Service Reps now have more time to focus on your customers needs and you can already see the value and time saved .
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Also start thinking about who in your team should be involved in these discussions. It's imperative for us to know how your users, reps, thinkers and decision makers are finding their experience with Lucy but it can also be easier to focus on this feedback in a smaller environment.
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